Frequently Asked Questions

We offer integrated logistics solutions such as domestic and international freight, air, sea, and ground transportation, warehousing, fulfillment, customs clearance, and e-commerce logistics.

You can enter your tracking number in the " Track Shipment " section of our website to view its current location, delivery status, and estimated delivery time in real time.

If the shipment was just created, it may take 1–2 hours to appear in the system. If you are still experiencing issues after that time, please contact our customer service.

We accept credit cards, bank transfers/EFT, cash on delivery, and invoicing through current accounts for our corporate customers.

The fee is determined based on the shipment's weight and volumetric weight, distance, service type (standard/express), and additional services (insurance, cash on delivery).

Standard domestic delivery takes 1–3 business days; express delivery is on the same or next business day. For international shipments, delivery times range from 2 to 10 business days, depending on the destination country.

Our courier will send you an SMS notification and stop by again the next day. After three unsuccessful delivery attempts, your package will be waiting for you at the nearest PTS branch.

Upon delivery, you can sign the delivery receipt and accept the package, or you can refuse it. Afterward, simply submit a report to our customer service team within 48 hours.

We handle all customs procedures. All you need to do is provide the invoice and packing list; if there are any additional tax or fee notices, we will forward them to you.

We ship to over 200 countries. You can verify availability for a specific country when requesting a quote.

Yes, you can optionally purchase additional insurance covering up to 100% of your shipment's value. We strongly recommend this for high-value shipments.

You can take advantage of special pricing and API integration benefits by filling out the PTS Connect form on our website or by contacting our sales team.